Delve… Creating Connections!

Delve exists to help clients better understand tomorrow’s markets.  Our exceptional qualitative and quantitative data collection solutions provide dynamic environments for insightful dialogues between marketers and their customers.  Whether they be face-to-face, voice-to-voice, a technology-based setting, or a combination methodology, we are committed to consistently providing the right amount of the right respondents in a delightful environment.

Companies turn to Delve when:

• They’re frustrated when other providers cannot meet quota due to poor recruiting and are left with invalid or skewed data
• The data they’re receiving back is not only slow, but also inconsistent and/or ineffective
• Tired of being embarrassed by inferior facilities and unprofessional staff
• Overwhelmed by the wasted time and added stress of having to work with multiple providers to complete one study
• They need a full service provider with national coverage and comprehensive resources including: Field Services, IVR, Web, CATI, CPM
• They need more than just a facility and an order taker!  They need real value . . . real solutions, creative ideas and proactive problem solving
• Sometimes they just come to us because they want Peace of Mind, and need reassurance their project is going to be completed successfully and on-time
• Sales and market share are declining and they need to know why

Our services include:

• Full service, comprehensive data collection in three key areas:  Face-to-Face, Voice-to-Voice, and Technology settings.

Face-To-Face Services Include:

• Focus groups, pre-recruits, one-on-ones, central location tests, taste tests and in-home use tests
• To facilitate these methodologies we have 10 nationwide state of the art data collection centers with 29 focus group suites, large multipurpose rooms, client and respondent computers, wireless high speed internet access, video conferencing & streaming, and high quality audio/visual equipment
• NameSource database with access to over 400,000 respondents
• Recruiting that is second to none
• Superior project management from start to finish

Voice-To-Voice Services Include:

• CATI (Computer Assisted Telephone Interviewing)
• IVR (Interactive Voice Response) Interviewing
• Paper/pencil telephone surveys
• Recruit, screen, and confirmation of qualitative respondents

Technology Settings Include:

• Internet surveys
• Combining core face-to-face methodologies with the internet
• Combining an internet diary with in-home usage tests for quicker response
• Secure video conferencing, video streaming, and video marking of focus groups and interviews

Delve stands out among other data collection companies through:

• Top quality recruiting with a superior “show rate”
• Hospitality . . . Delightful on-site experience
• National Coverage including a scaleable Central Project Management System
• The only dedicated account management team that brings real value with creative ideas and solutions, looking out for our clients beyond the individual project level
• Consistency of Process and Quality across all branches (QMS) and a centralized bidding system that makes life easier for clients
• State of the art facilities with upgraded amenities including high speed wireless internet access for clients on-site
• On-line reporting; real-time accurate data the way you want it when you need it
• Access to senior executives who are directly involved in the business
• Above all – Integrity . . . we do what we say we are going to do