Design Thinking

What is product design? Do you really know what it means?

Too many times design thinking projects fall victim to the trappings of innovation theater.

If you are innovating by practicing customer-centered design, it may be the reason you aren’t getting the results you need.

Creative Matrix is a brainstorming method that helps structure the necessary "in-between" work between research and ideation. We demonstrated the technique.

Co-creation in the design world might take several forms, but most often it's in the form of a moderated co-workshop that brings together designers, users, and client stakeholders.

What does it take to run a restaurant?

My colleague Roshelle Ritzenthaler and I recently presented at South by Southwest on “How to Give Design a Seat at the Lean Startup Table.” There was a line around the corner for our talk, which tells me this is a topic on a lot of designers' minds.

You can probably point to a medical device or healthcare service that left you feeling dissatisfied or, even worse, disrespected.

The design of products and services for the most human of needs, healthcare, has a history of being less than humane.

Innovation is risky business. It is expensive and time consuming. The faster you move, the longer you can survive.

Smart startups spend on prototypes. Different levels offer different benefits along the process journey — here are six of the most important to make.

I was lucky enough to be selected to participate in the inaugural VergeNYC conference hosted by Parsons School of Design where the theme was “Action in the Face of Uncertainty.”

One of my favorite skills acquired while working at Delve is Graphic Recording and Facilitation.

My six-year-old daughter wants to be a fashion designer when she grows up. Given the way she can rock a Sophia the First t-shirt and disco ball silver leggings, she may have an actual shot.