Design Thinking

Our experts do a lot of thinking. Here's the latest to unlock your potential.
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Speculative Design and a Cone of Possibilities
Speculative design requires people to suspend their disbelief and allow their imaginations to wander. Here's one tool to ground it in reality.
HERO product design best practices
Product Design Best Practices to Follow
What is product design? Do you really know what it means?
12 Article Verhalen Humancentered @2X
The business of empathy: Designing like your customers are human
If you are innovating by practicing customer-centered design, it may be the reason you aren’t getting the results you need.
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How Might We Improve Pizza Delivery? With Creative Matrix
Creative Matrix is a brainstorming method that helps structure the necessary "in-between" work between research and ideation. We demonstrated the technique.
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The Why, How, and When of Co-Creation During the Product Development Process
Co-creation in the design world might take several forms, but most often it's in the form of a moderated co-workshop that brings together designers, users, and client stakeholders.
06 Article Joan Neeno User Centered H1
User-centered design is on the menu
What does it take to run a restaurant?
12 Article Lee Sxsw
How to give Design a seat at the Lean Startup table
My colleague Roshelle Ritzenthaler and I recently presented at South by Southwest on “How to Give Design a Seat at the Lean Startup Table.” There was a line around the corner for our talk, which tells me this is a topic on a lot of designers' minds.
12 Article Verhalen Healthcare Design V2 Seamless Map
Designing for healthcare part 2: Mapping the way to seamless integration
You can probably point to a medical device or healthcare service that left you feeling dissatisfied or, even worse, disrespected.
12 Article Verhalen Healthcare Design North Star
Designing for healthcare part 1: Finding your vision
The design of products and services for the most human of needs, healthcare, has a history of being less than humane.
12 Article Lee Going Fast H1
Need for speed: Approaches to picking up the pace of development
Innovation is risky business. It is expensive and time consuming. The faster you move, the longer you can survive.
The Six Prototypes Every Startup Needs To Make
Smart startups spend on prototypes. Different levels offer different benefits along the process journey — here are six of the most important to make.
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Uncertainty makes us sweaty…
I was lucky enough to be selected to participate in the inaugural VergeNYC conference hosted by Parsons School of Design where the theme was “Action in the Face of Uncertainty.”
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How to draw out a group's creativity
One of my favorite skills acquired while working at Delve is Graphic Recording and Facilitation.
12-Article-Kopenski Girls-H1
What eight little girls re-taught me about design thinking
My six-year-old daughter wants to be a fashion designer when she grows up. Given the way she can rock a Sophia the First t-shirt and disco ball silver leggings, she may have an actual shot.