User Experience

Our experts do a lot of thinking. Here's the latest to unlock your potential.
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Empathic Design in Practice
What comes before and after you walk in your users' shoes? We distill empathic design into six principles for easy adoption.
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Building an MVP app in just eight weeks
In the spring of 2020, as the COVID-19 pandemic forced us to work apart, Delve’s leadership launched an internal pitch competition.
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Our Favorite Remote Research Methods for Product Design
When in-person research needs to shift, try these remote research methods. All have yielded great insights for us at various stages of product design.
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You’re on your own
All right, who do I blame for this?
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From Digital to Digital-Physical Product Design
Teach yourself to become a multilingual digital-physical product design practitioner using five simple strategies.
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How to Use “Mapping” To Determine the Design of Your Controls
Good mapping makes products easier and more intuitive to use. Done well, it can create a powerful connection between a product and its users.
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Reducing Medical Device Risk with Usability Testing: The Why, the How, and the Who
Medical devices are commonly recalled due to usability issues that can be prevented with proper usability testing during the development lifecycle.
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The business of empathy: Designing like your customers are human
If you are innovating by practicing customer-centered design, it may be the reason you aren’t getting the results you need.
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#InstantGratification
“Wait. Is that it? Did the needle already go in? I can’t believe it!”
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I say “Dome of Awesome” and you say…
When I’ve said “dome of awesome” to people, they generally respond with something like, “What is it? I want it. I want to be in the dome of awesome!”
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The shift to Physical-Digital design teams ... are you ready?
Theresa Emanuel was born in 1877, before electricity and cars. Back then outhouses, horse and buggy, candles, and quill pens were everyday parts of life.
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Designing systems instead of assigning blame
In the immediate aftermath of any newsworthy accident, we often hear the words "human error" or "user error".
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Life cycle considerations in the age of software-enabled products
Increasingly, physical products leverage software to enable interesting features and deliver compelling differentiation.
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Using the PCA Method To Assess Use Errors in Medical Usability Testing
The PCA (perception, cognition, action) method recommended by the FDA helps researchers assess and understand why a use error has occurred.
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User Experience Research at LinkedIn
Julie Norvaisas, who is my sister (learn more about sisters in research in this blog), co-founder of Design Strategy and Research at Design Concepts, and now Director of User Experience Research (UER) at LinkedIn, joined us recently to share her perspective on how she approaches user experience research at LinkedIn.
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Just one touch and I knew ...
I have this distinct memory from my childhood: I’m lying on my stomach, propped up on my elbows, cozied up in yellow and orange-ish shag carpet. Dust floats lazily through a sunbeam that peeks through the heavy velour curtains. A clock ticks steadily but softly from the other side of the room. My right hand is rotating the large machined aluminum tuning knob on my grandfather’s hi-fi tuner – back and forth, back and forth.
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The Good Enough Design of the Nintendo Switch
The Nintendo Switch has a lot of great features, but the modular design leads to some clunky compromises. Ultimately, does it matter?
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Your brand deserves a language
How do we know the difference between a designer handbag and a knockoff?
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How Design for Accessibility Drives Innovation for All
Accessible, also called assistive, designs that consider the needs of the disabled are often adopted more widely as others find new uses for them.
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Have you hugged your laboratory professional today?
After attending the 68th American Association for Clinical Chemistry (AACC) Annual Scientific Meeting & Clinical Lab Expo in Philadelphia last week, I’ve come to a realization – laboratory professionals deserve more love.
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12 ideas to make calling customer service less hellish
Two weeks ago, I had to do something that I don't really enjoy. No, not a visit to the dentist or cleaning the basement. I had to call customer service.
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The role of user experience in product design
User Experience (UX) design in its most encompassing definition involves all aspects of the end-user interaction with a company, its products and services.
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What Will Healthcare Look Like in 2065?
We did a thought experiment and traveled 50 years into the future to glimpse the future of healthcare and of the patient's user experience.
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Interaction design beyond the screen
Connected devices blur some of the boundaries between hardware and software.
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Finding simplicity in the complexity of the Internet of Things
The Solid Conference – Hardware, Software & the Internet of Things (solidcon.com), recently held in San Francisco, is touted as a revolutionary conference that goes beyond the Internet of Things.
Designing a Family Internet of Things (FIoT)
I recently attended the O’Reilly Solid Conference in San Francisco, a fascinating few days examining hardware, software and the Internet of Things (IoT).
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Empathy is key to new product success
I love the energy in the new product development space.
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Designing Handheld Devices That Don’t Hurt
What's behind the lack of useful thumb-reach and hand-grip data for designers of handheld devices, and how can designers gather their own?
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Connect with success by knowing your blind spots
Designing and delivering connected products and the transition to the Internet of Things (IoT) is today’s product development frontier.
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When better isn’t good enough
I’ve spent the week breaking in a spiffy new Samsung Galaxy S6 smartphone. Meh. It’s … fine.
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Combine, separate or connect?
A camera phone walks into a bar. The bartender says, “What is this, a joke?”
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The Internet of (Disconnected) Things
Want to experience connected Zen? Grab a Lyft, the ride sharing service fueled by digital transactions.
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Deconstructing fidelity
Fidelity is the degree of exactness to which a model reproduces the real thing.
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Innovation? It's on the bag
Hmmm… am I more hungry than unwilling to get cold?
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What does Spiderman have to do with user experience design?
I was recently at the Interaction15 conference put on by the Interaction Design Association (IxDA) in San Francisco with my colleagues Ken Soliva and Curt Irwin.
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Dishing it out
I grew up in the 1970s when family dinner was all about conveniences like microwaves, canned food, frozen entrees and instant mashed potatoes. Taste … not so much.
Embracing the Old School
I love to BBQ! I’m not talking a Sunday afternoon burgers on the grill. I’m talking pork shoulder, ribs and brisket. The kind of food you have to cook low and slow for hours over smoke-infused fire.
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Experience design and healthcare: Wicked problem and inspiring challenge
Medical diagnostics is where the often unwieldy, slow-moving beast of healthcare collides with mind-blowing, quickly changing advances in technology. It is the behind-the-scenes intersection where healthcare workers interact with equipment, day in and day out, in hospitals, clinics, laboratories and universities. This is where fast and accurate results may mean the difference between someone getting the correct diagnosis and treatment in time and, well, not.
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Why Designers Are Not Artists
Making a difference and calling attention to important issues through design is more achievable once designers get over the fact that they're not artists.
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Leonardo da Vinci and UX: The Interview
How might Leonardo da Vinci operate as a UX designer in the year 2014? I sent him a time machine and asked him.
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How To Protect UI with Design Patents
User interface design patents are more important than ever. Here are tips for designers on how to make the UI patent process work for you.