Design Researcher, Experienced
Delve seeks an experienced Design Researcher(s) to join our team!
Design Researchers deeply understand the context of the user and client ecosystem in order to design products, services, experiences and systems that respond to human needs.
A Design Researcher is primarily responsible for framing the problem a client is trying to solve, identifying the research methods and tools to generate insights to solve those problems, gathering observations, and then analyzing and synthesizing insights in ways that are actionable by designers, strategists, and innovation teams.
We are seeking candidates primarily to join office/remote hybrid teams in Madison, Wisconsin; Boston; San Francisco; or Philadelphia. Highly qualified candidates with a proven track record of working remotely with cross-functional design and innovation teams will be considered for fully remote positions.
Delve is a full-service design and innovation firm. We believe a better world is possible through human-centered design. We provide strategy, design, and engineering to clients from Fortune 500 companies to start-ups, in industries that include medical devices, consumer and commercial products, transportation, and more. Our collective expertise helps clients succeed by designing the future, one experience at a time.
In the last 6 years, we’ve opened offices in San Francisco and Boston, and moved our headquarters to a vibrant new studio space in the heart of downtown Madison, Wisconsin. Most recently, we announced we’re merging with Bresslergroup in Philadelphia.
What we’re looking for
If our priorities below are a good match, we’d love to talk with you!
- Designing and leading primary (qualitative, primarily) research activities to understand user, influencer and decision maker needs
- Conducting secondary desk/trend research to find additional insight and context related to the user ecosystem
- Designing field materials, analysis tools and other related documents that support research and analysis efforts
- Recruiting and screening research participants using third parties and other methods
- Conducting/moderating field research (domestically and internationally)
- Analyzing and synthesizing qualitative and quantitative data to generate actionable insights and design strategies
- Synthesizing and sense-making with internal and client teams to advise them on how to design for the needs of their customers and users
- Building compelling experiences and stories that immerse both client and internal teams in the insights, opportunities, and recommendations
- Documenting the story of the project in a way that is engaging and actionable for both the client audience, and potential future design and engineering audiences
- Laying the groundwork for successful brainstorming and ideation sessions with multi-disciplinary teams, clients, and/or users
- Collaborating with clients as well as other members of Insights & Strategy team as well as designers, engineers, and prototyping specialists to support idea generation, brainstorming, and concept development
- Delivering exceptional client experiences as measured by client feedback and long-term relationships
- Effectively leading cross-disciplinary project teams and ensuring quality of deliverables while adhering to client’s budgets and schedule
- Traveling (domestically and internationally) as needed to serve clients for client meetings and field research
- Keeping up to date on the latest trends in research methods, tools, and related compliance/regulatory rules
- Keeping up to date on the latest trends and news in design, technology, and the industries and clients we support (e.g. their business models, competitors, innovations, etc.)
- Sharing best practices with the Insights and Strategy team and broader organization (e.g. presentations, mentoring, blogs, etc.)
- Supporting proposal writing/responding to RFPs (Requests for Proposal)
- Other projects and support as needed
- An expert and seasoned practitioner of Design Thinking and Human-Centered Design methods and how they apply to new product/service/experience development
- Excited about the “fuzzy front end”
- An excellent written, visual, and oral communicator, facilitator, and storyteller
- A natural performer with command presence – you can “own the room” – who can keep both small and large groups engaged and excited, all the way up to the C-Suite
- Able to work collaboratively in an environment with a high degree of ambiguity and independence
- A conscientious, hard-working self-starter who takes initiative
- Able to manage and adapt to changing priorities and situations
- Passionate about the details
- Curious about and inspired by the world around you
- Able to travel regionally, nationally, and internationally (often for just a few days at a time or up to one week for field work; very rarely for up to two weeks at a time for international field work, of course pending pandemic safety)
- 4+ years of professional experience in design research inspiring and supporting design, design/portfolio strategy, product management, new product development (physical, digital, and/or service), innovation, and/or startups
- High proficiency with hands-on experience leading qualitative research projects from start to finish – must have research project lead experience. This role requires significant new product development and design research experience. Designers (e.g. graphic, industrial) or product managers who have not led a significant number of primary research studies will not be considered for this experienced role.
- Bachelor’s or master’s in design, human computer interaction, anthropology, sociology, psychology, architecture, marketing, or other similar fields
- Consulting and/or agency experience
As a plus, you might have:
- Experience working in a healthcare-related field (e.g. medical device, pharma, hospital/provider)
- High proficiency in Adobe suite software (InDesign, Illustrator), including video
- Proficiency or expertise with quantitative primary research methods
Interviewing and Working Safely
Our business has made a number of changes to our onboarding process and how we work day-to-day during the pandemic to support our staff in this unprecedented time. You can join our team safely in the knowledge that our infrastructure and flexible work practices are already in place.
Life at Delve
We also realize that you are making a big decision when considering a new job. You need to consider salary, the inherent satisfaction you will get from your work, and whether you will enjoy your colleagues. We all spend a lot of time at work and realize that little stuff can make the difference between being happy and productive or grumpy and wanting out. So, we’ve done our best to build a culture, adapted from some of the world’s best companies, that represents our values and that is flexible to each studio’s unique proclivities. Here are a few big and little things we think make Delve a fun, joyful, and safe place to spend your days, create lasting friendships and build your career:
- Offices located in the design centers of vibrant cities with great walking access to coffee shops, breweries and restaurants. You probably already know what San Francisco and Boston are about, but if you haven’t been to Madison, you will be pleasantly surprised, if not completely blown away.
- Well-designed studios with ergonomic workspaces, collaborative work areas and access to natural light for those who want it, and dark and quiet areas for those who don’t.
- A flexible vacation policy. We trust you to know when you need to recharge.
- Flexible work hours and ability to work remotely
- Equity, Inclusion, and Diversity (EID) training
- Support for affinity groups
- A professional development budget for access to conferences and, training, etc.
- Unlimited snacks with a bias toward healthy stuff like shelled pistachios, but still plenty of questionable choices like beef jerky and goldfish crackers
- No dress code beyond “dress for your day”.
- Access to the prototype machine shop and engineering labs with tools like laser cutters, 3D printers, mills, and a wood shop (Madison) for both professional and personal projects.
- Volunteering opportunities
- Dog friendly offices with friendly dogs like Zoe, Selki, and Talia
- Open book financials and generally open and transparent leadership communication
- Tuition reimbursement
- Fitness reimbursement
- Cell phone reimbursement
- Free heated indoor parking with electric vehicle charging
- Exercise room overlooking Lake Mendota
- Outdoor terrace off our break room with seating and gas grills
- 11th floor roof deck with a fireplace, more gas grills, panoramic views including opportunities to watch a professional soccer or ultimate frisbee match and national musical acts on the next door stadium
- Fizzy water on tap
- Beerstorming Fridays
- Beer on tap
- Board game Thursdays
- Personal use of company cars including a cargo van we lovingly call the “Scary Van”
- Game room with ping pong, VR, and lots of classic consoles
- Bike stand and tools with in-office bike racks
San Francisco office
- Access to public transportation, indoor bike parking, and a parking spot in front of the office
- Kitchen with free snacks, Soda Stream, coffee maker, espresso machine, filtered water & ice, electric kettle
- Gas grill
- VR, foosball, and a dart board
- Weekly team lunch
- Large format printer
- Amazing access to public transport (Muni, Trains, Buses, ferries, etc)
- Free snacks, Soda Stream, coffee maker, espresso machine
- So much good food
- Awesome small team of 8 and growing that fits in perfectly to the biggest organization
- Startup vibe, but with security and infrastructure of bigger safer company
- Equal split between shop, light prototyping space, collaborative space, and workspace
- Focus and excitement around always growing our hands-on space
- VR setup
- Weekly team lunch
- Dumpling fund
- New England IPA in the fridge
- Beerstorming Fridays
Be inspired. Be inspiring. Be yourself.
Delve embraces difference because creativity, curiosity, and diversity drive innovation. We nurture a supportive and inclusive environment. Be yourself and create a future that improves lives.
To be considered for this position, you must be located and authorized to work in the United States. We are unable to offer visa sponsorship at this time.
If this opportunity matches your skills and career goals, submit a resume and cover letter to email@example.com by July 30 that tells us:
- About your relevant experience in design research (e.g. your approach to planning and leading research projects, clients and/or teams for innovation; a project or deliverable you are particular proud of; your biggest learning about design research and the role of research in the design and NPD process)
- What interests you about Delve and this role. Why are we a good match?
Applications without a cover letter and resume will not be reviewed. Portfolio/work samples are welcome.
Submit inquiries to:
Give us a shout→