Human Factors Engineer, Senior Level
Delve is seeking a senior-level Human Factors Engineer to join the team at our Madison office.
You will work within project teams to systematically study the interaction between users, the tools they employ, the tasks they perform, and the environments within which they work and play. The insights gained through your user research, using a variety of analytical techniques, will help us develop products that better match the capabilities, limitations, needs, and expectations of the people who use them. Rather than merely critiquing or analyzing the designs of others, you must play an active role in shaping a product vision and generating concepts that accommodate observed use behaviors, satisfy user needs, prevent use errors, and improve the quality of use experience.
We encourage applicants of color and those with diverse lived experiences to apply.
Delve is a full-service design and innovation firm. We believe a better world is possible through human-centered design. We provide strategy, design, and engineering to clients from Fortune 500 companies to start-ups, in industries that include medical devices, consumer and commercial products, transportation, and more. Our collective expertise helps clients succeed by designing the future, one experience at a time.
In the last 6 years, we’ve opened offices in San Francisco and Boston, and moved our headquarters to a vibrant new studio space in the heart of downtown Madison, Wisconsin. Most recently, we announced we’re merging with Bresslergroup in Philadelphia.
What we’re looking for
If our priorities below are a good match, we’d love to talk with you!
Contextual Research (10%)
- Conducting literature searches
- Conducting heuristic evaluations of products and interfaces
- Developing protocols for observational research and in-context interviews
- Coordinating the recruitment of research participants and scheduling of research sites
- Conducting observational research and in-context interviews
- Analyzing data from field research to understand observed behavior, user needs, and use errors
- Performing a workflow analysis and task analysis to identify pain points and understand the potential types and consequences of use errors
- Developing design specifications based on user needs identified during contextual inquiry
- Collaborating in various brainstorming and exploration techniques, to create a variety of unique solutions to address observed and known user needs
- Exploring design alternatives through sketching or CAD modeling
- Applying human factors principles, design guidelines and data to establish design envelopes that accommodate target users and control arrangements that are intuitive and usable
- Championing the use of low-fidelity mock-ups and form study models to iteratively explore and evaluate concepts and interactions in a tangible 3D media
- Conducting anthropometry studies and physiological testing to measure the physical capabilities of representative users, as they pertain to specific design features of emerging concepts
Usability Research (25%)
- Managing the recruiting and scheduling of research participants
- Managing and scheduling locations for usability studies (e.g., clinical simulation centers, market research facilities, in home, etc.)
- Developing protocols for Formative usability studies to provide representative users with opportunities to simulate the use of competing concepts, provide feedback that will aid in the down-selection of preferred features, and identify use errors that could be designed out
- Developing protocols for Summative usability studies for medical devices, demonstrating they are adequately safe and effective for the intended users, uses, and use environments
- Conducting usability studies, both in the field and in simulated or controlled settings
- Analyzing data from usability studies and communicating findings to clients in a manner that is logical, compelling, and easily understood by members of our clients’ management, engineering, regulatory, quality, marketing, and sales teams
- Documenting findings from Formative and Summative Usability Studies in support of 510k and PMA submissions to the FDA for medical devices
Project Management (40%)
- Serving as the primary point of contact between the internal design team and external client, for HF-led and multi-disciplinary projects
- Maintaining an overall vision for the project goals
- Coordinating the efforts of the design team to achieve mutually-agreed upon goals and milestones
- Executing the design process according to the project plan of an accepted proposal, and modifying the approach as necessary, estimating budget requirements and time to complete tasks for mutually-agreed upon scope changes
- Monitoring and reporting (both internally and externally) on the status of budget and schedule
- Master’s degree in Biomedical Engineering, Industrial Engineering, Human Factors or a related field
- 5-7 years of real-world experience in Human Factors Engineering
- Portfolio of previous work, demonstrating contributions in contextual research, conceptualization, and usability research
- Self-motivated with the ability to work, make decisions, and manage time independently, when needed
- Excellent written and verbal communication skills in both formal and informal settings
- Flexibility with a willingness to learn new methods and skills on the job
- Evidence of working within collaborative, multi-disciplinary teams would be a strong plus
- Once COVID-19 vaccines are widely available and the risks associated with air travel are more acceptable to the business and employees, some studies may require travel for 2-5 days in length, approximately to 1 week per month on average (all in-person studies are currently being conducted as daytrips within driving distance of Madison)
- Familiarity with regulatory guidelines (e.g., IEC 62366, FDA Human Factors, HE 74, etc.) for the approval of medical devices is desirable
Interviewing and Working Safely
Our business has made a number of changes to our onboarding process and how we work day-to-day during the pandemic to support our staff in this unprecedented time. Your interviews will be done virtually with our staff, who have been working remotely from home since the pandemic began. It’s likely that you will begin your career with Delve at your home office too.
We’ll have everything in place for you to feel like a part of the team from day one. Our company has regular video catch-ups, and pets and kids often make guest appearances. (And we love their input!) We’ll be onsite again as soon as the COVID-19 alert levels allow.
You can join our team safely in the knowledge that our infrastructure and flexible work practices are already in place.
Life at Delve
We also realize that you are making a big decision when considering a new job. You need to consider salary, the inherent satisfaction you will get from your work, and whether you will enjoy your colleagues. We all spend a lot of time at work and realize that little stuff can make the difference between being happy and productive or grumpy and wanting out. So, we’ve done our best to build a culture, adapted from some of the world’s best companies, that represents our values and that is flexible to each studio’s unique proclivities. Here are a few big and little things we think make Delve a fun, joyful, and safe place to spend your days, create lasting friendships and build your career:
- Offices located in the design centers of vibrant cities with great walking access to coffee shops, breweries and restaurants. You probably already know what San Francisco and Boston are about, but if you haven’t been to Madison, you will be pleasantly surprised, if not completely blown away.
- Well-designed studios with ergonomic workspaces, collaborative work areas and access to natural light for those who want it, and dark and quiet areas for those who don’t.
- A flexible vacation policy. We trust you to know when you need to recharge.
- Flexible work hours and ability to work remotely
- Equity, Inclusion, and Diversity (EID) training
- Support for affinity groups
- A professional development budget for access to conferences and, training, etc.
- Unlimited snacks with a bias toward healthy stuff like shelled pistachios, but still plenty of questionable choices like beef jerky and goldfish crackers
- No dress code beyond “dress for your day”.
- Access to the prototype machine shop and engineering labs with tools like laser cutters, 3D printers, mills, and a wood shop (Madison) for both professional and personal projects.
- Volunteering opportunities
- Dog friendly offices with friendly dogs like Zoe, Selki, and Talia
- Open book financials and generally open and transparent leadership communication
- Tuition reimbursement
- Fitness reimbursement
- Cell phone reimbursement
- Free heated indoor parking with electric vehicle charging
- Exercise room overlooking Lake Mendota
- Outdoor terrace off our break room with seating and gas grills
- 11th floor roof deck with a fireplace, more gas grills, panoramic views including opportunities to watch a professional soccer or ultimate frisbee match and national musical acts on the next door stadium
- Fizzy water on tap
- Beerstorming Fridays
- Beer on tap
- Board game Thursdays
- Personal use of company cars including a cargo van we lovingly call the “Scary Van”
- Game room with ping pong, VR, and lots of classic consoles
- Bike stand and tools with in-office bike racks
Be inspired. Be inspiring. Be yourself.
Delve embraces difference because creativity, curiosity, and diversity drive innovation. We nurture a supportive and inclusive environment. Be yourself and create a future that improves lives.
To be considered for this position, you must be located and authorized to work in the United States. We are unable to offer visa sponsorship at this time.
If this opportunity matches your skills and career goals, send a resume to firstname.lastname@example.org.
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