Human Factors Engineer, Mid-Level
Delve is seeking a mid-level Human Factors Engineer to join the team at our Madison office.
You will work within project teams to systematically study the interaction between users, the tools they employ, the tasks they perform, and the environments within which they work and play. The insights gained through your user research, using a variety of analytical techniques, will help us develop products that better match the capabilities, limitations, needs, and expectations of the people who use them. Rather than merely critiquing or analyzing the designs of others, you must play an active role in shaping a product vision and generating concepts that accommodate observed use behaviors, satisfy user needs, prevent use errors, and improve the quality of use experience.
Delve is a full-service design and innovation firm with a heritage stemming from product design. For over 50 years, we’ve provided clients with impactful strategy, design, and engineering that bring successful products to market. Our clients range from Fortune 500 companies to start-ups, in industries that include medical devices, consumer products, commercial products, transportation, and more.
In the last 6 years, we’ve expanded from our headquarters in Madison, Wisconsin to opening offices in San Francisco and Boston. To mark our 50 years in business, we moved our headquarters into a vibrant new studio space in the heart of downtown Madison and renamed our firm to more accurately reflect what we do today and our aspirations for the future.
You’ll have gathered from this ad that we are still hiring despite the pandemic. Our business is fiscally sound, and hiring you will help us keep delivering on our projects. We’re doing things a bit differently to adjust to our new “normal.” Interviews will be done virtually, and we are well set up for remote onboarding. Although it’s possible you will be working from your home office when you first join us, we will have everything in place so you will feel part of the team from day one. We have regular team video catch-ups, and pets are often included. Many people are home with their families, so children pop up occasionally as well – and that is okay!
We’ll be working onsite again as soon as the COVID-19 alert levels allow. You can join our team safely in the knowledge that our infrastructure and flexible work practices are already in place.
Contextual Research (15%)
- Conducting literature searches
- Conducting heuristic evaluations of products and interfaces
- Developing protocols for observational research and in-context interviews
- Coordinating the recruitment of research participants and scheduling of research sites
- Conducting observational research and in-context interviews
- Analyzing data from field research to understand observed behavior, user needs, and use errors
- Performing a workflow analysis and task analysis to identify pain points and understand the potential types and consequences of use errors
- Collaborating in various brainstorming and exploration techniques, to create a variety of unique solutions to address observed and known user needs
- Exploring design alternatives through sketching or CAD modeling
- Applying human factors principles, design guidelines and data to establish design envelopes that accommodate target users and control arrangements that are intuitive and usable
- Championing the use of low-fidelity mock-ups and form study models to iteratively explore and evaluate concepts and interactions in a tangible 3D media
Usability Research (75%)
- Managing the recruiting and scheduling of research participants
- Managing and scheduling locations for usability studies (e.g., clinical simulation centers, market research facilities, in home, etc.)
- Developing protocols for Formative usability studies to provide representative users with opportunities to simulate the use of competing concepts, provide feedback that will aid in the down-selection of preferred features, and identify use errors that could be designed out
- Developing protocols for Summative usability studies for medical devices, demonstrating they are adequately safe and effective for the intended users, uses, and use environments
- Conducting usability studies, both in the field and in simulated or controlled settings
- Analyzing data from usability studies and communicating findings to clients in a manner that is logical, compelling, and easily understood by members of our clients’ management, engineering, regulatory, quality, marketing, and sales teams
- Documenting findings from Formative and Summative Usability Studies in support of 510k and PMA submissions to the FDA for medical devices
- Master’s degree in Biomedical Engineering, Industrial Engineering, Human Factors or a related field
- 3-5 years of real-world experience in Human Factors Engineering
- Previous experience designing and conducting user research
- Self-motivated with the ability to work, make decisions, and manage time independently, when needed
- Excellent written and verbal communication skills in both formal and informal settings
- Flexibility with a willingness to learn new methods and skills on the job
- Evidence of working within collaborative, multi-disciplinary teams would be a strong plus
- Once COVID-19 vaccines are widely available and the risks associated with air travel are more acceptable to the business and employees, some studies may require travel for 2-5 days in length, up to 1-2 weeks per month on average (all in-person studies are currently being conducted as daytrips within driving distance of Madison)
- Familiarity with regulatory guidelines (e.g., IEC 62366, FDA Human Factors, HE 74, etc.) for the approval of medical devices is desirable
If this opportunity matches your skills and career goals, send a cover letter and resume to: firstname.lastname@example.org.
Be inspired. Be inspiring. Be yourself.
Delve embraces difference because creativity, curiosity, and diversity drive innovation. We nurture a supportive and inclusive environment. Be yourself and create a future that improves lives.
A little more information
We realize that you are making a big decision when considering a new job. You need to consider salary, the inherent satisfaction you will get from your work, and whether you will enjoy your colleagues. We all spend a lot of time at work and realize that little stuff can make the difference between being happy and productive or grumpy and wanting out. So, we’ve done our best to build a culture, adapted from some of the world’s best companies, that represents our values and is flexible to each studio’s unique proclivities.
Here are a few big and little things we think make Delve a fun, joyful, and safe place to spend your days, create lasting friendships and build your career:
- Offices located in the design centers of vibrant cities with great walking access to coffee shops, breweries and restaurants. You probably already know what San Francisco and Boston are about, but if you haven’t been to Madison, you will be pleasantly surprised, if not completely blown away.
- Well-designed studios with ergonomic workspaces, collaborative work areas and access to natural light for those who want it, and dark and quiet areas for those who don’t.
- A flexible vacation policy. We trust you to know when you need to recharge.
- Flexible work hours and ability to work remotely
- Diversity, Equity, and Inclusion (DEI) training
- Support for affinity groups
- A professional development budget for access to conferences and, training, etc.
- Unlimited snacks with a bias toward healthy stuff like shelled pistachios, but still plenty of questionable choices like beef jerky and goldfish crackers
- No dress code beyond “dress for your day”
- Volunteering opportunities
- Dog friendly offices with friendly dogs like Zoe, Selki, and Talia
- Open book financials and generally open and transparent leadership communication
- Tuition reimbursement
- Fitness reimbursement
- Cell phone reimbursement
- Access to the prototype machine shop and engineering labs with tools like laser cutters, 3D printers, mills, and a wood shop for both professional and personal projects.
- Free heated indoor parking with electric vehicle charging
- Exercise room overlooking Lake Mendota
- Outdoor terrace off our break room with seating and gas grills
- 11th floor roof deck with a fireplace, more gas grills, panoramic views including opportunities to watch a semi-pro soccer team, ultimate frisbee team and national musical acts on the next door stadium
- Fizzy water on tap
- Beerstorming Fridays
- Beer on tap
- Board game Thursdays
- Personal use of company cars including a cargo van we lovingly call the “Scary Van”
- Game room with ping pong, VR, and lots of classic consoles
- Bike stand and tools with in-office bike racks
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