Research Field Manager/Project Coordinator

Location

Philadelphia, Madison

Apply

careers@delve.com

Share

Delve is looking for a motivated and detail-oriented Research Field Manager/Project Coordinator to take on a dual role of research field management and supporting our project management team.

In this role you will be an integral part of our diverse and collaborative research team, working to ensure access to appropriate participants, facilities, and equipment for in-person and remote user research, across all the industries we support. You will lead the charge in planning and overseeing recruitment and scheduling for our various usability testing sessions, both onsite and remote. You will be challenged to take responsibility for every phase of the recruitment process, from pre-kickoff details and quoting, to management the recruit while it’s in progress and handling final details after study completion. As Project Coordinator, you coordinate activities, resources, equipment, and information for our client projects. You will use a variety of project management tools to inspire, coordinate, and manage the daily activities of your project teams, and support Project Managers and Technical Leads.

We encourage applicants of color and those with diverse lived experiences to apply.

About Delve

Delve is a full-service design and innovation firm. We believe a better world is possible through human-centered design. We provide strategy, design, and engineering to clients from Fortune 500 companies to start-ups, in industries that include medical devices, consumer and commercial products, transportation, and more. Our collective expertise helps clients succeed by designing the future, one experience at a time.

In the last 6 years, we’ve opened offices in San Francisco and Boston, moved our headquarters to a vibrant new studio space in the heart of downtown Madison, Wisconsin. Most recently, we announced we’re merging with Bresslergroup in Philadelphia.

What we’re looking for

If our priorities below are a good match, we’d love to talk with you!

  • Maintain database of recruitment strategies and information, including firm locations, contacts, screeners, information, and rates.
  • Work with Human Factors Engineers, Design Researchers, and clients to guide the recruitment strategy and approach for our projects. Create and send bid requests to external participant recruiters and compare pricing and feasibility of each bid.
  • Work with researchers to select recruitment partners and prepare strategies for each study, create and maintain the recruitment schedule, and assist with screener creation.
  • Act as the main point of contact between external recruitment vendors and the internal research team. Monitor incoming questions and communications and take responsibility for communicating between both parties.
  • Communicate with internal project tams and client teams on the status of each recruit, and highlight any challenges, as well as mitigating options.
  • Work with directors/managers and researchers to improve organization and presentation of recruitment processes.
  • Develop innovative techniques and strategies to improve our approach to research field management and lessen the burden of difficult-to-recruit populations. Leverage these techniques in recruits as needed. Additionally, expand and enhance the tools we use to manage our recruitment efforts and provide updates to our clients.
  • Identify and maintain promising contacts at healthcare facilities across the country to connect with the when we need to collaborate for in-facility contextual inquiry.
  • Create and maintain comprehensive project documentation, plans, and reports. Maintain and document meeting minutes for all projects and distribute to applicable parties.
  • Understand our commitment to DEI and its importance in every facet of the product design process, including participant recruitment.

Qualifications

  • You have experience in Research/Market Research management and/or recruiting for research studies.
  • You potentially have training and/or experience in project management, project coordination, or traffic management.
  • You understand the product design process and the integral role that research plays in designing consumer, medical, and commercial products.
  • You have demonstrated proficiency with office productivity tools, such as Microsoft Word, PowerPoint, Excel, and project, as well as internal project management systems.
  • You are impeccably organized, detail oriented and committed to high standards of workmanship. You are self-motivated and can work independently with little oversight.
  • You are curious about new tools that can improve the recruitment experience and help us connect with research participants, and you are excited to analyze these tools for the team.
  • You are an effective listener and contributor at client meetings and have a demonstrated ability to document pertinent information/action items/opportunities, as well as provide a written summary post-meeting.
  • You are an excellent communicator with exemplary writing, presentation, and interpersonal skills – all needed for interaction with clients, participants, and internal teams.
  • You are comfortable with ambiguity and complexity, because sometimes that leads to the most unique, unexpected design solutions.

Requirements

  • A degree in Communications or a related field.
  • At least 2 years’ experience, including study participant recruitment activities, or direct experience with research recruiting.
  • Familiarity with consulting environments and how they work.

To be considered for this position, you must be located and authorized to work in the United States. We are unable to offer visa sponsorship at this time.

Life at Delve and Bresslergroup

We realize that you are making a big decision when considering a new job. You need to consider salary, the inherent satisfaction you will get from your work, and whether you will enjoy your colleagues. We all spend a lot of time at work and realize that little stuff can make the difference between being happy and productive or grumpy and wanting out. So, we’ve done our best to build a culture, adapted from some of the world’s best companies, that represents our values. Here are a few big and little things we think make Bresslergroup and Delve a fun and safe place to spend your days, create lasting friendships, and build your career:

  • Offices located in the design centers of vibrant cities with great walking access to coffee shops, shopping districts, and restaurants.
  • Well-designed studios with ergonomic workspaces, collaborative work areas and access to natural light for those who want it, and dark and quiet areas for those who don’t.
  • Flexible work hours and ability to work remotely
  • No dress code beyond “dress for your day”
  • Access to public transportation
  • Indoor bike parking
  • A professional development budget for access to conferences and, training, etc.
  • Access to prototype machine shops and engineering labs with tools like laser cutters, 3D printers, mills; and wood shops for both professional and personal projects
  • Open book financials and generally open and transparent leadership communication
  • Cell phone reimbursement
  • Volunteer opportunities
  • Equity, Inclusion, & Diversity (EID) training
  • Games (Shuffleboard, game room, foosball, VR, ping pong — depending on location)
  • Weekly yoga classes

To Apply

If this opportunity matches your skills and career goals, send your cover letter and resume to: careers@delve.com. We’ll begin reviewing applicant submissions beginning October 8th.

As a reminder, Delve and Bresslergroup recently merged, so please keep your eye out for correspondence from either company.


Submit inquiries to:
careers@delve.com

Give us a shout

Sketch of a phone
Delve has merged with Bresslergroup. Learn more →