Sample Workshop: Testing the fields and layout | Delve
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Workshop

Sample Workshop: Testing the fields and layout

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An accurate diagnosis in healthcare is table stakes for providing quality patient care.

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Likewise, listening to, observing, and truly empathizing with healthcare professionals is table stakes for delivering new solutions that are user responsive and enable them to do their best work. Of all human centered design principles, this is the core. Because healthcare is so complex, empathy is even more important. But the lessons are simple and transferrable.

First, you must begin the process very early on – talking with and observing users and listening to the needs of customers. In this stage, you learn information about tools, processes, needs and pain points to help create experience maps. But often what you’ll hear in these conversations will also challenge assumptions you had previously held to be self-evident truth. Identifying where you’re wrong – an incorrect diagnosis – is unquestionably a healthy thing and helps design better solutions.

Likewise, listening to, observing, and truly empathizing with healthcare professionals is table stakes for delivering new solutions that are user responsive and enable them to do their best work. Of all human centered design principles, this is the core. Because healthcare is so complex, empathy is even more important. But the lessons are simple and transferrable.

First, you must begin the process very early on – talking with and observing users and listening to the needs of customers. In this stage, you learn information about tools, processes, needs and pain points to help create experience maps. But often what you’ll hear in these conversations will also challenge assumptions you had previously held to be self-evident truth. Identifying where you’re wrong – an incorrect diagnosis – is unquestionably a healthy thing and helps design better solutions.

Ken Soliva
Director of Interaction Design
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