Through observation and interviews, I uncover human-centered insights that are used in innovation, design, and improving the user experience.
My career has spanned a variety of research across industries.
- Customer experience research, including VOC surveys, at Ipsos
- Market research, such as brand awareness, customer satisfaction, and advertising testing, at Blue Cross Blue Shield Association
- Leveraging consumer surveys to understand financial hardship and sentiment towards credit at TransUnion
Asking questions. It’s a joy to have a career where I get to ask questions and dig into new topics on a daily basis.
Music! For me, playing the violin is a way to be creative, clear my mind, create beautiful sounds, and connect with others.
I also like to explore new places, attend cultural events, read, and ride my bicycle.
What is your first memory of design?
My sister and I designed house plans when we were young. I remember going through pages of graph paper imagining what our future homes might look like. The most enticing part was the feeling that anything was possible!