Lily Ahrens

Design Researcher
Lily Ahrens

Present

Through observation and interviews, I uncover human-centered insights that are used in innovation, design, and improving the user experience.

Past

My career has spanned a variety of research across industries.

  • Customer experience research, including VOC surveys, at Ipsos
  • Market research, such as brand awareness, customer satisfaction, and advertising testing, at Blue Cross Blue Shield Association
  • Leveraging consumer surveys to understand financial hardship and sentiment towards credit at TransUnion

Passion

Asking questions. It’s a joy to have a career where I get to ask questions and dig into new topics on a daily basis.

Play

Music! For me, playing the violin is a way to be creative, clear my mind, create beautiful sounds, and connect with others.

I also like to explore new places, attend cultural events, read, and ride my bicycle.

What is your first memory of design?

My sister and I designed house plans when we were young. I remember going through pages of graph paper imagining what our future homes might look like. The most enticing part was the feeling that anything was possible!

Delve has merged with Bresslergroup. Learn more →