Design

Industrial Design

Interaction Design

Engineering

Electrical & Software Engineering

Prototype Development

Human Factors Engineering

Mechanical Engineering

Dexcom

The Dexcom G6 Continuous Glucose Monitoring (CGM) System is based on a tiny, flexible sensor that's about the width of a human hair, placed just under the skin.

We've been developing medical devices to meet rigorous standards for 55 years.

Services Page: Medical Devices (text only)

The sensor takes a glucose reading every five minutes for up to 10 days at a time, providing dynamic glucose data that can be accessed and shared safely and conveniently through a smart device. The sensor is coupled with a small, reusable transmitter that shares the glucose readings wirelessly with an accompanying handheld reader or smartphone application.

06 Work Case Study Applyingtransmitter

Previous generations of the system required using a manual sensor applicator that resembled a large, plastic syringe. The user needed to push a plunger to drive a needle into the skin to insert the sensor and then pull up on a collar to pull the needle back out.&nbsp;
The process was painful, intimidating and error prone for many users, particularly for parents using the system with young children.

As Dexcom researched these user pain points they developed a concept for an “automatic” applicator that required only a simple press of a button. While the concept showed promise, early prototypes had high failure rates and were unreliable.&nbsp; Through a series of design sprints, we worked with Dexcom to rethink the experience by applying our process of designing options, creating prototypes, testing with users, and iterating on the applicator, seal and transmitter until we had a winner. This was an intensive process that went from concepting to manufacturing support.

06 Work Case Study Dexcom G6 Applicator Transmitter

Designing a one-touch, one-hand sensor application was a top priority. A positive user experience required a blink-of-the-eye insertion of the sensor.&nbsp;&nbsp;To minimize any sensation or anticipation of pain,&nbsp;our engineers created a needle insertion and retraction mechanism that moves&nbsp;in and out of skin as fast as a hummingbird beats its wings. Success also required achieving reliability to a nearly infinitesimal failure rate. Taking what was an 11-step manual process and making it into a simple, automatic four-step process required a great deal of sophisticated engineering work that’s invisible to the user. Basically, the team had to design and engineer a fast, complicated motion in a disposable device that’s manufactured in high volume. Issues with jamming, material incompatibilities and friction were among the biggest challenges to overcome.&nbsp;

06 Work Case Study Dexcom G6 Applicator G5Comparison

We developed several options and built prototypes that our human factors engineers tested with users to identify the best forms and safety features for easy, intuitive use.&nbsp;The applicator's design is functional and friendly with a simple, clean form that’s easy to hold and intuitive to use.&nbsp; We also redesigned the wearable transmitter, making it smaller, stronger, more attractive and easier to insert. It’s now smooth and sleek, with nothing that can catch on clothing.

It also took many rounds of iteration to develop and refine a silicone seal for the sensor/transmitter that was reliable and easy to apply. Delve did the research and development on the seals and Dexcom tested the many variants until we found a reliable option.
Out of several applicator concepts fully designed in CAD, the team down-selected to one design that was tooled and thousands of applicators were made in a pilot production line for testing. Then we did it again, rapidly, five times until we were sure we had a reliably functioning product. Our team built test fixtures and a pilot assembly line that informed the manufacturer of a simple automation pathway. A lot of the work for the pilot line made it into the final manufacturing process.

Dexcom User Librarian

Let Delve's multidisciplinary medical device experts assist you with product innovation for Class II and Class III devices.

Sector Page: Medical Devices

The Dexcom G6 represents a huge leap forward for CGM. That means healthier lives for the people who rely upon it and continued market growth for Dexcom.&nbsp;The design of the G6 has earned the 2019 Silver Medical Design Excellence Award in the Testing and Diagnostics category, the <a href="https://designawards.core77.com/health-wellness/85111/Dexcom-G6" target="_blank">2019 Core 77 Design Award</a> in the Health and Wellness category,&nbsp; a <a href="https://www.idsa.org/awards/idea/medical-health/dexcom-g6-continuous-glucose-monitoring-system" target="_blank">2019 Silver IDEA </a>award from IDSA in the Medical & Health category, and a 2019 <a href="https://www.good-designawards.com/award-details.html?award=35252" target="_blank">Good Design Award</a> in the Medical category.&nbsp;

Learn more about&nbsp;<a href="https://www.delve.com/medical-devices" target="_blank">Delve Product Development Services for Medical Devices.</a>

SEO Text: Medical Devices Sector

Newsletter Signup: Medical Device Development (icon visual)

Dexcom in use cropped touch up

While users of the previous Dexcom system greatly valued its enhanced ability to monitor their glucose levels, applying the subcutaneous Dexcom sensor to their bodies was an obvious pain point that was a barrier to wider adoption.

Contact Us | General (Let's build something together)

Medical Devices

Digital

Home

Case Studies

Dexcom: G6 Continuous Glucose Monitoring System

Breadcrumbs

A full-service product design and strategic innovation consultancy.

Delve

While users of the previous Dexcom system greatly valued its enhanced ability to monitor their glucose levels, applying the subcutaneous Dexcom sensor to their bodies was an obvious pain point that was a barrier to wider adoption.

While users of the previous Dexcom system greatly valued its enhanced ability to monitor their glucose levels, applying the subcutaneous Dexcom sensor to…

description

generator

kSwNn6qD4B-4HloWnWMUBWQNpBx2_mPi3nMqgsh6ato

google-site-verification

dexcom, greatly, subcutaneous, sensor, previous, valued, enhanced, ability, monitor, glucose, levels, applying, bodies, obvious, pain

keywords

https://cms.delve.com/assets/images/_1200x630_crop_center-center_82_none/dexcom-in-use_cropped_touch-up.jpg?mtime=1678195501

https://linkedin.com/company/delvedesign/

referrer

robots

twitter:card

twitter:creator

twitter:description

https://cms.delve.com/assets/images/_800x418_crop_center-center_82_none/dexcom-in-use_cropped_touch-up.jpg?mtime=1678195501

twitter:image

twitter:image:alt

twitter:image:height

twitter:image:width

twitter:site

twitter:title

{"title":{"title":"Dexcom: G6 Continuous Glucose Monitoring System | Delve"}}

Design an Experience

Privacy Policy

FCOI Policy

Services

Insights

Testimonials

What We Do

About Us

Our People

Join Our Team

Careers

Newsroom

Who We Are

Boston

Madison

Philadelphia

San Francisco

Our Studios

Partner with Delve

Contact Us

Contact

Vamsee Pamula, Founder/President, Baebies

Footer Module: Build Something Together / Tell us about your project (Using heading block and button block)

With over five decades of innovation experience, Delve offers clients sound advice informed by over 10,000 product strategy projects. Explore our portfolio.

Delve Client Case Studies: View Our Work Portfolio Here

With over five decades of innovation experience, Delve offers clients sound advice informed by over 10,000 product strategy projects. Explore our…

Case studies, articles, capabilities, leadership, product design, strategy, innovation

https://cms.delve.com/assets/images/_1200x630_crop_center-center_82_none/Delve_titlecard.png?mtime=1654035558

https://cms.delve.com/assets/images/_800x418_crop_center-center_82_none/Delve_titlecard.png?mtime=1654035558

Dexcom: G6 Continuous Glucose Monitoring System

No pain, lots of gain

Related Case Studies