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Healthcare service design: 5 failure modes to avoid

When it comes to designing patient services for healthcare, we may have the best intentions, but sometimes we get in our own way when it comes to creating good design.

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Speculative Design and a Cone of Possibilities
Speculative design requires people to suspend their disbelief and allow their imaginations to wander. Here's one tool to ground it in reality.
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Empathic Design in Practice
What comes before and after you walk in your users' shoes? We distill empathic design into six principles for easy adoption.
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The expanding definition of design
There’s a growing sense of urgency and renewed purpose in the design community.
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Inspiration Index 10-13-20
Since Covid, "water cooler" chats at Delve's three offices are now largely happening on Microsoft Teams, where we're sharing what we're reading and listening to with each other. We're compiling some of the best nuggets into what we're calling an "Inspiration Index," that we'll share on a bi-weekly basis. We hope you discover something that will inspire - or at least intrigue - you.
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Our Favorite Remote Research Methods for Product Design
When in-person research needs to shift, try these remote research methods. All have yielded great insights for us at various stages of product design.
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Five Megatrends Driving the Future of Medical Devices
Our free, on-demand webinar explains why innovation is so critical in healthcare, and introduces our Framework for Strategic Innovation: Health + Wellness.