12 Article Verhalen Tunnel Vision

10 steps to help combat design tunnel vision

Have you ever been given a physical tool to help you complete a task when what you really needed was information or support?

12 Article Norvaisas Covid
What’s next? It’s up to us
We are told the world has changed, I have heard people talk about the recent past as “the before” in recognition that we are in transition and not going back. I have also heard people talking as if this is a tough time, that we need to buckle down and wait for it to pass.
CBC06
Virtual empathy
A few months back, I wrote a short blog post about the power of VR and using it within the design process.
12 Article Verhalen Humancentered @2X
The business of empathy: Designing like your customers are human
If you are innovating by practicing customer-centered design, it may be the reason you aren’t getting the results you need.
06 Article Amy Health Service Design Shoes A
Healthcare service design: Five failure modes to avoid
When it comes to designing patient services for health care, we have the best intentions.
06 Article Dave Stef Tribes H1
Confessions of a (former) tribal warrior
I have a confession to make. My co-worker Stefanie used to drive me nuts.
06 Article Norvaisas Empathy Design
What does equity design mean?
Our world is in flux. We are all aware of this. As designers, it’s helpful to step back and consider our role in shaping our rapidly emerging future.