I am excited about where AI will take us in healthcare, but there are some challenges we will need to negotiate and serious dangers we must guard against.

Is your innovation incremental, strategic, or visionary? Ideally you should be active across all three.

As healthcare moves toward everyday wellness, new health and wellness solutions will consist of offerings you wouldn’t expect from the current ecosystem. Solutions that provide a seamless integration of services will entice healthcare consumers.

As technologies continue to advance, care will continue to be delivered faster, in unexpected places, and at previously untenable times of day and night. Coupled with growing expectations from healthcare consumers, companies that can redefine convenience will gain a competitive edge.

Advancements in AI and data analytics technologies, and the healthcare consumer’s increasing interest in tracking and sharing personal data, are paving the way for highly personalized care. To win this race, companies need to deliver deeper, more meaningful personalization.

As the role of patient evolves into one of healthcare consumer, companies need to deliver an empathic care experience beyond better usability. Companies that provide more meaningful connection at an emotional and aspirational level will attract the next generation of healthcare consumers.