Insights

Want a Sansa or an iPod? Sometimes getting to market first is better than making a better product.

Instead of running away from uncertainty, maybe it's healthy to embrace it as fodder for innovation.

Enjoy this visual explanation of graphic recording and facilitation, which is a great approach to helping a meeting come alive.

A lesson in visualizing the target and aiming in squash is also a good reminder of how to design products.

The urge to merge technologies can lead to really cool stuff ... and really stupid stuff, too.

Somewhere between a quick brainstorming session and rounds of frustrating debate, there's typically a sweet spot for naming a product.

LED technology opens up a world of possibilities and some new considerations for product design.

Many SxSW Interactive talks pondered the future of connected devices. What we can address now and how we may bridge the user-experience gap for the future?

Drinking from the fire hose is an understatement.

Believe it or not, the color and brand of smartphone or laptop someone uses is not an indicator of their worth.

The more real something looks and feels, the more likely it is that you’ll receive actionable feedback to validate your design or inform your next iteration.

In the world of sales, nothing is better than picking up a phone or meeting someone in person.

A lunchtime decision to brave the midwinter cold led to a lunch that I unsuspectedly evaluated as a new experience.

UX design is maturing and none too soon for the technology challenges and opportunities we face.

Want some depression with those Doritos? In a confusing time both socially and economically, advertisers struggle to find the right tone.

"Heads-down time" is invaluable when you're looking for that "light bulb" moment. But then it's time to get out of your own head.

As the consumer-driven IoT culture, which moves fast and iterates frequently, meets the highly regulated med device industry, designers face new challenges.

At CES 2015, activity trackers were the bandwagon that many companies jumped on. Really? Isn't there something better to do with this technology?

Great board games are designed to foster creativity, collaboration and compromise.

Reviewing restaurants provides insight into what makes some businesses thrive while others falter.

Sometimes we need to embrace our inner Janet Jackson and be the ones in control.

What's in a flange? Well, when it comes to product design, it's the attention to details that can make all the difference.

Leading an after-school fashion design and sewing club reveals the truisms behind design thinking.

Technology is making it easier to stay in the home and community you love as you age. That's a wonderful thing.

Do you know someone who can absorb a vast amount of complex information about a problem and combine it into a cohesive, elegant solution?

Instead of a nice story that reads like your favorite episode of This American Life, here’s a few thoughts on things I’ve noticed over the last couple months.

Experience design is a field prepared to help healthcare workers effectively use new diagnostic technologies, but it is a pretty wicked problem to tackle.

A few months ago, I was able to experience co-creation from the client side of things. I signed up for a ZOMBIE APOCALYPSE workshop at Door County Forgeworks.

No need to pick sides. Become a hybrid designer instead.